Terms of service
By ordering, starting a trial, or using a RoomateTV account you agree to these terms. They are short on purpose — read them.
1. The service
RoomateTV provides access to live television channels, movies and series over the internet for the term you purchase. Channel line-ups and on-demand libraries can change over time as providers change — we work to keep the catalogue at least as good as the day you joined.
2. One account, one household
Your account is for you and the people you live with. The base plan plays on one screen at a time; paid add-ons raise that to up to four simultaneous screens. Sharing credentials outside your household, reselling access, or restreaming is not allowed and can end the account without refund.
3. Orders & payment
No payment is taken on this website. After you place an order, our team confirms the total with you in live chat and you pay by card, PayPal, Apple Pay or crypto. Your term starts when your login is delivered, not when you pay. Prices include any sale discount shown at the time of order.
4. Trial, renewal & cancellation
The 24-hour trial is free, once per household, no card required. Plans do not auto-renew — we email you before your term ends and you choose whether to continue. There is no contract and nothing to cancel; if you do nothing, access simply ends with the term.
5. Refunds
Every paid plan has a 7-day money-back guarantee, described in full in the refund policy.
6. Fair use & conduct
Do not attempt to copy, record, redistribute or resell streams; do not probe or overload our infrastructure. We may suspend accounts that break these rules, with a refund of unused time only where the law requires it.
7. Service quality & liability
We run backup servers and target better than 99% uptime, but internet television depends on networks we do not control, so we cannot promise uninterrupted service. Our total liability for any claim is limited to the amount you paid for your current term. The service is provided "as is" to the fullest extent permitted by law.
8. Changes & contact
We may update these terms; material changes are emailed to active customers and the date above always reflects the current version. Questions go to [email protected] or the live chat, 24/7.